Question 1

What is Skinscanner?

Accepted Answer

Skinscanner is an AI-powered tool that analyzes images of skin spots and provides educational information about potential skin conditions. It is designed to help users understand changes in their skin and encourage timely consultation with healthcare professionals when appropriate.

Question 2

Is Skinscanner a medical diagnosis?

Accepted Answer

No. Skinscanner is not a medical device and does not provide medical diagnoses. The results are for informational and educational purposes only. Always consult a qualified dermatologist or healthcare provider for medical advice.

Question 3

Who can use Skinscanner?

Accepted Answer

Skinscanner is intended for users aged 18 and older. Users under 18 may use the service with parental or guardian consent.

Question 4

How do I take a good photo for analysis?

Accepted Answer

Use good lighting (natural daylight is best), hold your camera steady, focus on the skin area, avoid shadows, and ensure the image is clear and not blurry. The closer and more centered the spot is, the better the analysis.

Question 5

What image quality is required?

Accepted Answer

We recommend images with a minimum resolution of 640x480 pixels. Higher resolution images typically produce better results. Avoid heavily compressed or filtered images.

Question 6

What happens if my scan fails?

Accepted Answer

If a scan fails, it may be due to image quality issues. Try taking a new photo with better lighting and focus. If the problem persists, please contact our support team.

Question 7

How accurate are the results?

Accepted Answer

Our AI models are trained on extensive dermatological datasets and continuously improved. However, accuracy can vary depending on image quality and other factors. Results should always be verified by a healthcare professional.

Question 8

How should I interpret the results?

Accepted Answer

Results indicate potential matches based on visual patterns. They are meant to inform and educate, not diagnose. If you receive a concerning result, schedule an appointment with a dermatologist.

Question 9

Can I share my results with my doctor?

Accepted Answer

Yes, we encourage you to share your Skinscanner results with your healthcare provider. You can download or export your reports from your dashboard.

Question 10

How is my data protected?

Accepted Answer

We use industry-standard encryption for data transmission and storage. Your images and personal information are stored securely and are never sold to third parties.

Question 11

Can I delete my data?

Accepted Answer

Yes. You can delete your account and all associated data at any time through the Privacy Center in your dashboard, or by contacting us directly.

Question 12

How long are images stored?

Accepted Answer

Images are stored until you delete them or your account. You have full control over your data retention.

Question 13

How does AI training work?

Accepted Answer

By default, anonymized data may be used to improve our AI models. All personally identifiable information is removed before any data is used for training purposes.

Question 14

Can I opt out of AI training?

Accepted Answer

Yes. You can opt out of AI training at any time through the Privacy Center in your dashboard settings.

Question 15

How do subscriptions work?

Accepted Answer

Subscriptions provide ongoing access to Skinscanner features. You can choose monthly or annual billing. Subscriptions auto-renew unless canceled before the renewal date.

Question 16

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time. You will retain access until the end of your current billing period.

Question 17

Why didn't I get a refund?

Accepted Answer

Refunds are handled according to our refund policy. Generally, digital services that have been used are not refundable. Please review our refund policy or contact support for specific cases.

Question 18

The app is not loading. What should I do?

Accepted Answer

Try refreshing the page, clearing your browser cache, or using a different browser. If the issue persists, please contact our support team with details about your device and browser.

Question 19

My upload keeps failing. What can I do?

Accepted Answer

Ensure your image file is in a supported format (JPEG, PNG) and under 10MB. Check your internet connection and try again. If problems continue, contact support.

Help Center

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